30 day return policy
Please Note: Our 30 day return policy applies to only Tonneau Covers. Please carefully read this page before contacting us.
Ute Covers Direct return policy:
If you decide to return your Tonneau Cover for a refund, please contact us by emailing email@example.com and provide your full name, order number and reason for returning the Tonneau Cover. Once we receive the required information we will be in contact with you to give you a return ID number. Please label the outside of the box with your return ID number and remove/cross out the old freight sticker. We charge a 10% restocking fee for change of mind or if the buyer purchases the incorrect Tonneau Cover without correctly reading the description.
If the issue with the Tonneau Cover is how it fits please send photos of your VIN plate and where the problem with fitting is. Please also email us what the problem is, being as descriptive as possible so we can help to identify and resolve the problem.
Please note no returns will be accepted without a correct return ID number written clearly on the box.
Items must be returned within 30 days from the date delivered which is confirmed by our freight company.
All Tonneau Covers must be returned with all parts and accessories in their original condition.
We do not accept returns due to change of mind for custom Tonneau Covers.
Clip On Tonneau Covers must be carefully folded into triangles and rolled to avoid damaging any plastics and returned in their original box and condition. Please follow the “Folding a Clip On Tonneau Cover into corners and rolling it up” link at the bottom of this page to see how to correctly roll the Clip On Tonneau Cover up to avoid damaging the plastics. If the plastics or Clip On Tonneau Cover are damaged it will void your refund.
Bunji Tonneau Covers must have their Bunji loops angled to the inside of the Tonneau Cover, folded at 1/3 of the width and then rolled. Please follow the “Folding and rolling up your Bunji Tonneau Cover” link at the bottom of this page to see how to fold and roll up the Bunji Tonneau Cover to avoid damaging the Bunji loops. If the Bunji loops or Bunji Tonneau Cover are damaged it will void your refund.
It is the customers responsibility to organize and pay return postage. We recommend Pack and Send, as Australia Post will not accept it due to the box being over-sized.
You will not be charged any restocking fees for items returned due to freight damages, defects with the product, or not-as-described in the product listing. Any mistakes made by Ute Covers Direct will be resolved at no cost to the buyer and postage fees will be covered. If you suspect the Tonneau Cover has been delivered damaged please send a photo of the package to our sales team at firstname.lastname@example.org before the package is opened and within 24 hours of receiving the package.
Accepted returns will be refunded by the same method in which you paid.
Refunds will only be issued once the Tonneau Cover has returned to our factory, is of resale condition, is folded as per our instructions above and includes all parts and accessories.